Where is my refund?

We aim to process refunds within three days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed.

Ordering and delivery

Can I place an order without creating an account?

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit https://www.defensespirit.com/register and follow the instructions on-screen.

Where is my order confirmation?

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at supporthero@defensespirit.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

Why has my order been canceled?

We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and/or process your refund in full, as quickly as possible.

How do I cancel my order?

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via sales@yourstorename.com, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.

Can I alter my order?

Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online.

When will my order arrive?

Orders that require shipping within the U.S. will be delivered within three to ten days, depending on your preferred shipping method. Shipping to countries outside of the U.S. may take up to 14 days. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.

Can I track my order?

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.


Can I return or exchange an item?

You can absolutely return your item to us, within 30 days after receiving it, as long as it’s undamaged, unused and contained in its original packaging with all tags and labels attached. Unfortunately, we don’t offer exchanges.

How do I return an item?

Please contact our customer service team via supporthero@defensespirit.com. Providing the return is within the 30-day cancellation period and meets our return criteria, we will issue you with a return note by email. You need to print this off and attach it to the packaging of the product when returning it to us. You will need to arrange and pay for suitable packaging when returning an item.

What do I do if I lose my return note?

We send return notes by email, so if you can locate the email we sent you, simply print off a new one. If you can’t find this email, please get in touch and ask for it to be resent to you.

How long does it take to return an item?

This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email. We aim to process refunds within three days after receiving the item into our warehouse, but it can take several days for your bank or credit card provider to process the refund into your account, or onto your card.

Bulletproof Inserts

Do you sell gift vouchers?

Not at this time.

What level of protection are the Bulletproof Panels?

The The ballistic panels have a NIJ level IIIA protection. That is the highest level one can have in lightweight body armor.  Affective against nearly all hand gun bullets. 9mm and .44Mag bullets.

Can I go on an airplane with the Bulletproof inserts in my bag?

Yes, the bulletproof inserts are totally concealable.  The inserts are made of a ballistic PE material and contain no metals so they can easily pass through security at an airport.  The bulletproof inserts can  travel with you anywhere you want to go.

The rules state that you can not wear bulletproof protection on your body but is ok in your bags. Although bulletproof panels and inserts are ok to bring into an airport or onto a plane, TSA ultimately has the last word. I advise you to contact your airline before you travel to ensure smooth sailing.

How much do the Bulletproof Inserts weigh?

Only 17 - 22 ounces making the panels nearly unoticeable at all.

Are school desks bulletproof? Can a table stop a bullet?

NO.  Most guns use rounds with more than enough force to rip through common wood tables.

Do our Bulletproof products expire?

Most ballistic products have a 5 year lifespan.  This is a direct result of fibers breaking down over time which causes them to lose their ability to perform as expected.  Never rely on an expired bulletproof insert or purchase them used.

Are Bulletproof panels and inserts 100% bulletproof?

Nothing is absolutely bullet proof.  The protective materials need to absorb kinetic energy in the shortest possible time. The materials have been properly and viorously tested and rated to perform with outstanding results though  in a small percentage of instances, a bullet can pierce a bulletproof resistant backpack insert that has been rated to stop them.  But if ever in such a terrible situation, you or your child stands a much higher chance of getting out of it alive.

Are Bulletproof products the answer to our problem?

I do not believe this is so. While politcians are fighting over gun laws, deciding to put guns in our teachers hands, bickering over whether or not to put metal detectors in our childrens schools or ramp up police force, the fact still remains.  Guns are still finding their way into our childrens schools and our children are Not any safer! in 2021 there has been 34 shootings on school grounds... And that was just 1 semester! In Pennsylvania, at a high school staduim a couple of teenagers fired shots resulting in police running in, sending a barrage of bullets and killing an 8 year old innocent child and injuring 3 others. This was the result of Police gunfire! While people are diciding on what to do to make schools a safer place, it is up to the parents to protect their lives, because no one else will. Besides homeschooling, this is the most power a parent has to shield their kids from harm.

What does NIJ stand for?

National Institute of Justice.  The governing body that oversees performance standards and testing for ballistic armor.  It is the standard by which all commercially available body armor is judged for safety and ballistic stopping power.

What are the Bulletproof Inserts made of?

The Inserts are made up of multiple layers of ballistic PE material that is a strong, synthetic PE fiber similar to Kevlar*.  It is used in the global protection of body armor, helmets and ballistic vests, just to name a few and is a "go-to" solution for the ballistic needs of Law Enforcement and Military on a global level.  Our panels are die cut multiple layer pieces and sealed in a moisture resistant black nylon outer cover that inhibits UV light and moisture. This is to protect the ballistic materials from elements that could reduce the useful life of the materials. By layering our ballistic material, we meet and exceed our level IIIA lab testing requirements.

We write the build date and stamp each panel with a 5 year useful life.